How to manage negative online reviews for delivery service


“There is a little bit of margin for error (with food delivery),” however, operators should personally reach out to that dissatisfied customer to apologize.

If the complaint is about the food, and not the service, he continues, invite them in for a complimentary meal. “I would send them a certificate and invite them to dine in the restaurant, so they can see how well we can do that item,” suggests Roth, who develops culinary-focused concepts for restaurant groups and hotels throughout the country.